Frequently Asked Questions (FAQs)

Placement and Delivery

How long will it take to process my order?

  • Within one to two business days, orders are processed. Your order will be processed the following business day if you place it after 4:00 PM (GMT+1).

What is the duration of delivery?

  • From the date of dispatch, standard delivery within the United Kingdom takes three to seven business days.

How can my order be tracked?

  • You will receive an email with a tracking number as soon as your order ships. Our website's Order Tracking page also allows you to track your order directly.

Is shipping free?

  • Yes, we offer free shipping on all orders within the United Kingdom and there is no minimum purchase amount.

Changes & Cancellations

Can I modify or cancel my order?

  • You can email info@sevedar.com to cancel your order within an hour of placing it. Your order will then be in processing and cannot be changed.

What happens if I miss the window for cancellation?

  • Following our Return & Refund Policy, you can return the item once it arrives if the cancellation period has passed.

Returns and Refunds

What is your return policy?

  • We provide a money-back guarantee for 30 days. Items must be returned in their original packaging, unused, and undamaged.

Does return shipping cost money?

  • You will be responsible for paying the return shipping if you decide to return something because you changed your mind. Sevedar will pay for the return shipping if the item is damaged or defective.

How long will it take for me to get my money back?

  • After being approved, refunds are processed and sent to the original payment method within 20 days. Processing times at banks can differ.

Security & Payments

Which forms of payment are accepted?

  • All major credit cards are accepted, and Shopify Payments is used for local payments.

What time will I be billed?

  • When your order is confirmed at checkout, you will be billed.

Is my credit card information safe?

  • Yes, Shopify Payments, which complies with PCI and employs encrypted technology, securely handles all transactions.

Products

Do your products need to be set up or are they ready to use?

  • The majority of our décor pieces are operational. The product page will include instructions and a clear note if assembly is required.

Contact

Need help or have a question? We're here to assist reach out using the details below.

Email Address: info@sevedar.com
Business Address: 7 Mallory Street, Wan Chai, Hong Kong
Open Hours:

  • Monday to Friday: 9:30 AM – 5:00 PM (GMT+1)

  • Saturday to Sunday: 10:00 AM – 4:00 PM (GMT+1)
    We typically reply within 12 hours on weekdays and 24 hours on weekends.