Billing Policy

We, at Sevedar, Wish the checkout to be easy, clear, and secure. How we deal with enquiries for the costs, payments, and billing for orders made on https://sevedar.com is detailed in this bill policy.

Accepted Payment Method

  • We accept payment by Shopify Payments, which accepts credit and debit card as well as other regionally accepted payment methods.

When should I call Bill?

  • Once your order has been confirmed, you will be presented with a complete bill.
  • Your order will be prepared for shipping as soon as we have successfully completed the payment.

Prices and Currency

  • British pounds (GBP) are used to list and charge all prices.
  • We do not incur hidden charges. You are able to see the total cost of your order, including any tax, at the checkout point.

Processing of Payments

  • Shopify Payments uses encrypted technology that meets PCI DSS, or Payment Card Industry Data Security Standards, to securely process payments.
  • Most payments are processed instantly, but in some cases your order may be delayed by up to one business day depending on your bank or card issuer.

Failed Payments

  • Your order will not be confirmed if a payment fails.
  • You may attempt the transaction again using the same or another payment method.
  • The order will automatically be cancelled if payment is not completed within a reasonable time period.

Compliance & Security

  • SSL encryption protects each transaction on our site.
  • Since Shopify Payments is PCI-compliant, your payment details are processed securely and are never stored on our servers.

Chargebacks and Refunds

  • Please refer to our Return & Refund Policy for full instructions and time limits for acceptable returns.
  • Refunds may take a maximum of 20 days to be seen, depending on your bank, and are refunded to the original payment method.
  • You can claim a chargeback from your card issuer if you believe there has been an unauthorised charge. Shopify Payments will investigate and respond under their dispute process.

Contact

Need help or have a question? We're here to assist reach out using the details below.

Email Address: info@sevedar.com
Business Address: 7 Mallory Street, Wan Chai, Hong Kong
Open Hours:

  • Monday to Friday: 9:30 AM – 5:00 PM (GMT+1)

  • Saturday to Sunday: 10:00 AM – 4:00 PM (GMT+1)
    We typically reply within 12 hours on weekdays and 24 hours on weekends.