Cancellation Policy

At Sevedar, We know that life is unpredictable. If you must cancel an order, please refer to the policy below.

Cancellation Window

  • Orders can be cancelled within 1 hour of confirmation.
    After this time, the order will be immediately processed and prepared for shipping.
    Orders cannot be cancelled more than 1 hour after they were placed, even in exceptional circumstances.

How to Cancel

  • In order to cancel, contact our support staff at info@sevedar.com within the 3-minute window.
  • Please reference your order number in the message so that we can find your order easily.

After the Cancellation Window

  • If we receive the request to cancel after an hour, then the order would have possibly already been in progress or shipped.
  • In such a scenario, you are free to return the product upon delivery by using our Return & Refund Policy.

Response Time

  • We normally take 1 hour to process cancellation requests during support hours.
  • Requests made outside support hours will be responded to as early as the next available day.

Contact

Need help or have a question? We're here to assist reach out using the details below.

Email Address: info@sevedar.com
Business Address: 7 Mallory Street, Wan Chai, Hong Kong
Open Hours:

  • Monday to Friday: 9:30 AM – 5:00 PM (GMT+1)

  • Saturday to Sunday: 10:00 AM – 4:00 PM (GMT+1)
    We typically reply within 12 hours on weekdays and 24 hours on weekends.