Frequently asked questions
How long will it take to process my order?
- Within one to two business days, orders are processed. Your order will be processed the following business day if you place it after 4:00 PM (GMT+2).
How can my order be tracked?
- You will receive an email with a tracking number as soon as your order ships. Our website's Order Tracking Page also allows you to track your order directly.
How long will it take for me to get my money back?
- After being approved, refunds are processed and sent to the original payment method within 20 days. Processing times at banks can differ.
Is my credit card information safe?
- Yes, Shopify Payments, which complies with PCI and employs encrypted technology, securely handles all transactions.
Do your products need to be set up or are they ready to use?
- The majority of our décor pieces are operational. The product page will include instructions and a clear note if assembly is required.
